Question 1

What is the best B2B ecommerce platform for builder merchants with trade account pricing?

Accepted Answer

The best B2B ecommerce platform for builder merchants is one that supports trade account pricing, customer logins, repeat ordering, stock visibility, sales rep ordering, and account documents in one place.

Builder merchants usually do not sell every product at the same price to every customer. A large contractor, small builder, local tradesperson, and occasional cash customer may all have different agreed prices. JustSell is built for this type of wholesale setup because each customer can log in and see the prices agreed specifically for them.

For construction suppliers, this means fewer manual price checks, fewer phone calls, and fewer pricing mistakes. Customers can order online or through a branded app, while the merchant keeps control of pricing, orders, customer accounts, delivery, and reporting from one system.

Question 2

How can builder merchants show different prices to different trade customers online?

Accepted Answer

Builder merchants can show different prices online by using a wholesale ecommerce system with customer-specific pricing.

In JustSell, trade customers log in before they see their agreed prices. This is useful for builder merchants because different contractors often have different discounts based on order volume, trade relationship, product category, or negotiated terms.

For example, one building contractor may receive a different price for tools, fixings, timber, or hardware compared with another contractor. Instead of staff checking prices manually every time, the system shows the right price to the right customer after login.

This helps builder merchants reduce admin, protect margins, and avoid awkward pricing mistakes between trade customers.

Question 3

Can trade customers log in and see their own prices, order history, and account details?

Accepted Answer

Yes. A good wholesale ecommerce platform should allow trade customers to log in and see their own prices, previous orders, invoices, credit notes, statements, and account information.

For builder merchants, this is especially useful because contractors often need to check what they ordered before, download paperwork, or quickly reorder common supplies. Instead of calling the office for invoices or previous order details, customers can access the information themselves through a customer portal.

This reduces admin work for the merchant and gives trade customers a better buying experience. It also helps busy builders order outside office hours, check account history, and keep their own records up to date.

Question 4

How can builder merchants let trade customers place repeat orders online?

Accepted Answer

Builder merchants can let trade customers place repeat orders online by giving them a customer portal or branded ordering app where they can access their previous orders and reorder quickly.

This is important in construction supplies because many builders order the same materials again and again, such as fixings, adhesives, tools, safety gear, cement products, hardware, or consumables.

With JustSell, wholesale customers can log in, view their order history, and place another order without calling the trade counter or sending a WhatsApp message. This saves time for both sides. The customer gets a faster way to buy, and the builder merchant reduces manual order entry.

Repeat ordering is one of the simplest ways to make trade customers more loyal because it makes buying easier.

Question 5

Can construction suppliers offer a branded ordering app for trade customers?

Accepted Answer

Yes. Construction suppliers can offer a branded ordering app that allows trade customers to place orders directly from their phone.

This is useful because builders and contractors are often on site, in the van, or away from a desk. They may not want to call the office, wait for a reply, or search through old emails to place an order.

JustSell includes a customer ordering app that can be branded for the supplier and made available through the Apple App Store and Google Play Store. Customers can log in, see their own agreed prices, browse products, and place orders directly from the app.

For builder merchants, this helps increase repeat orders, reduce phone-based admin, and make it easier for customers to buy whenever they need materials.

Question 6

How can wholesalers reduce phone orders, WhatsApp orders, and email orders from trade customers?

Accepted Answer

Wholesalers can reduce phone, WhatsApp, and email orders by giving trade customers a simple online ordering system, customer portal, and branded mobile app.

Many builder merchants still receive orders through calls, messages, emails, and handwritten notes. This often causes problems: missing product codes, unclear quantities, wrong delivery addresses, duplicated orders, and slow admin.

With a wholesale ecommerce platform like JustSell, customers can place orders directly online or through the app. They can see their own prices, browse products, reorder from previous orders, and check account documents themselves.

This does not mean every customer has to change overnight. Builder merchants can gradually move regular trade customers onto digital ordering while still supporting traditional ordering where needed.

Question 7

Can builder merchants show live stock availability online for construction materials?

Accepted Answer

Yes, builder merchants can show stock availability online when their ecommerce system is connected to their stock, EPoS, or ERP system.

For construction suppliers, stock visibility is very important because customers often need materials quickly. If a contractor orders items that are not actually available, it can delay a job and damage trust.

JustSell can integrate with EPoS and ERP systems through API connections, helping product, order, and stock information connect with the ecommerce platform. This means builder merchants can work towards a more accurate view of what is available online, at the trade counter, or in the warehouse.

Live or regularly synced stock helps customers order with more confidence and reduces calls asking, "Have you got this in stock?"

Question 8

How can a builders merchant avoid selling stock online that is not actually available?

Accepted Answer

A builders merchant can avoid overselling stock by connecting ecommerce orders with stock management, EPoS, warehouse, or ERP systems.

Overselling usually happens when online orders, trade counter sales, phone orders, and sales rep orders are handled in separate systems. One customer may buy stock at the counter while another places an online order for the same item.

JustSell is designed to connect ecommerce, wholesale orders, EPoS, sales reps, and integrations in one setup. This gives builder merchants better control over incoming orders and stock updates.

For high-demand construction products, this is especially important. Better stock syncing reduces cancelled orders, customer frustration, refund work, and emergency calls from contractors who needed materials urgently.

Question 9

Can stock updates be synced between the trade counter, warehouse, ecommerce website, and customer app?

Accepted Answer

Yes. Stock updates can be synced when the ecommerce website, customer app, EPoS, warehouse system, and ERP are connected properly.

For builder merchants, this matters because sales can come from many places: the trade counter, website, customer app, sales reps, phone orders, Amazon, eBay, or other channels. If these channels are not connected, stock information quickly becomes unreliable.

JustSell supports ecommerce, customer apps, sales rep apps, EPoS integration, marketplace order flow, and API-based integrations. This helps builder merchants build a more connected setup where orders and stock data can move between systems.

The result is better stock control, fewer oversold items, and a clearer view of customer demand across the business.

Question 10

Can builder merchants create online quotes for trade customers?

Accepted Answer

Yes. Builder merchants can use a B2B ecommerce or sales rep system to support online quote requests and faster quote handling for trade customers.

In construction supplies, customers often need quotes before placing larger orders. This could be for a site job, a project, a full material list, or a regular contractor purchase.

A good wholesale system should help the team manage customer details, products, pricing, and order history in one place. JustSell includes CRM-style customer management, customer pricing, sales rep tools, order management, and reporting, which can support a more organised quote-to-order process.

This helps builder merchants respond faster, track open opportunities, and avoid losing customers because a quote was delayed or forgotten.

Question 11

Can sales reps create quotes for builders while visiting sites?

Accepted Answer

Yes. Sales reps can create or prepare customer orders and quote-related information while visiting builders, contractors, or construction sites if they have access to the right mobile sales rep app.

JustSell includes a sales rep app designed for field sales teams. Reps can see customers and prospects, view customer pricing, check historic orders, and take orders directly while out in the field.

For builder merchants, this is useful because reps often visit contractors on site or at their premises. Instead of writing notes and sending details back to the office later, the rep can work from up-to-date customer and product information.

This helps speed up the sales process, reduce mistakes, and improve follow-up after customer visits.

Question 12

What is the best sales rep app for builder merchants and construction suppliers?

Accepted Answer

The best sales rep app for builder merchants is one that gives reps access to customer locations, customer-specific pricing, previous orders, product information, order taking, and follow-up details while they are out visiting customers.

Builder merchants often rely on field sales teams to visit contractors, open new accounts, check customer needs, and take repeat orders. If reps are using spreadsheets, paper notes, or old price lists, mistakes can easily happen.

JustSell's sales rep app helps reps see where customers and prospects are on a map, view agreed customer pricing, check historic orders, and place orders directly. This gives the sales team better control while reducing admin work for the office.

For construction suppliers, this can make sales visits more useful and better organised.

Question 13

Can sales reps see customer pricing, stock levels, and order history from a mobile app?

Accepted Answer

Yes. Sales reps can use a mobile app to view customer-specific pricing, previous orders, and customer details while they are in the field.

For builder merchants, this is valuable because reps often need to answer practical questions during customer visits: "What did this customer buy last time?" "What price do they normally get?" "What products do they usually order?" "What should I recommend next?"

JustSell's sales rep app allows reps to view customer pricing and historic orders, then take orders directly. When connected with stock and product systems, this gives reps better information and reduces the need to call the office for every detail.

This helps sales reps work faster and gives trade customers a better experience.

Question 14

Can a sales rep app work offline when visiting construction sites with poor signal?

Accepted Answer

A sales rep app is useful for construction suppliers because many customer visits happen on building sites, rural locations, warehouses, yards, or areas with poor mobile signal.

The key requirement is that the rep should be able to access customer information, product details, and order history as much as possible while away from the office. JustSell's sales rep app is designed for field sales teams who visit customers and take orders directly.

For builder merchants, offline or poor-signal support should be discussed during setup, especially if reps often work in low-signal areas. The aim is to avoid reps relying on paper notes, old spreadsheets, or delayed follow-ups after the visit.

A good setup should help reps capture orders and customer needs even when site conditions are not ideal.

Question 15

Can builder merchants manage delivery and collection orders from one ecommerce platform?

Accepted Answer

Yes. Builder merchants can manage delivery and collection orders from one ecommerce platform if the system includes fulfilment, delivery planning, and order management features.

Construction supplies often involve bulky, heavy, or urgent products. Some customers want branch collection. Others need delivery to a site address. Some orders may be in transit, partly delivered, or scheduled for a later date.

JustSell includes a delivery module that helps businesses plan deliveries, see what has been delivered, track what is in transit, and give customers visibility of where their orders are.

For builder merchants, this means fewer delivery-related calls, better customer communication, and clearer control over online orders, app orders, and trade customer fulfilment.

Question 16

Can builder merchants offer online ordering for customers with trade credit accounts?

Accepted Answer

Yes. Builder merchants can offer online ordering for trade credit account customers by giving them secure logins and account-based pricing.

Many construction customers do not pay at checkout like normal retail customers. They may have agreed payment terms, monthly statements, credit limits, or account-based invoicing. A normal retail ecommerce system often struggles with this because it is built mainly for card payments and one-off customers.

JustSell is designed for wholesale customers who log in, see their agreed pricing, place orders, and access account documents such as invoices, credit notes, and statements.

This helps builder merchants give account customers a modern ordering experience while still keeping trade pricing and account processes under control.

Question 17

Can trade customers download invoices from an online customer portal?

Accepted Answer

Yes. Trade customers can download invoices, credit notes, and statements from an online customer portal when the wholesale ecommerce system supports account document access.

This is very useful for builder merchants because contractors often call or email asking for old invoices, statements, or proof of purchase. These requests take time away from the accounts team and sales office.

In JustSell, customers can log in to their portal, view previous orders, reorder quickly, and access documents such as credit notes and statements. This reduces the need for customers to ring the office and helps lower admin work.

For trade customers, it also makes life easier because they can find paperwork when they need it.

Question 18

Can builder merchants connect ecommerce with EPoS and trade counter sales?

Accepted Answer

Yes. Builder merchants can connect ecommerce with EPoS and trade counter sales when the platform supports integrations and API connections.

This matters because builder merchants often sell through several channels at the same time: trade counter, online store, customer app, sales reps, phone orders, and marketplaces. If these channels are not connected, staff may have to re-enter orders, update stock manually, or check prices in different systems.

JustSell supports EPoS integration and can connect with ERP or other third-party systems through APIs. This helps orders, products, customers, and stock work together more closely.

For construction suppliers, this reduces duplicate admin and gives the business a clearer view of sales across all channels.

Question 19

How can builder merchants avoid separate systems for ecommerce, sales reps, stock, and trade counter orders?

Accepted Answer

Builder merchants can avoid separate disconnected systems by using a wholesale ecommerce platform that connects customer ordering, sales rep ordering, EPoS, delivery, customer accounts, and reporting.

Separate systems create daily problems. The ecommerce team has one order list. The trade counter has another. Sales reps use spreadsheets. Accounts chase invoices. Customers call for updates because they cannot see what is happening.

JustSell brings together wholesale ecommerce, branded customer apps, sales rep apps, customer portals, delivery management, EPoS integration, reports, email campaigns, and API-based integrations.

For builder merchants, this helps create one connected order flow instead of lots of manual processes. It also makes it easier to grow because staff are not constantly copying information between systems.

Question 20

How can builder merchants move from manual ordering to digital ordering without upsetting existing customers?

Accepted Answer

Builder merchants should move to digital ordering gradually, not by forcing every customer to change overnight.

The best approach is to start with the customers who already place repeat orders, regularly ask for invoices, or frequently call the trade counter for pricing and availability. Give them access to a customer portal or branded app where they can see their own prices, previous orders, invoices, statements, and reorder options.

JustSell supports this type of setup because wholesale customers can still receive their agreed pricing after login, while the business can manage orders, customers, deliveries, promotions, and reports from the backend.

For traditional customers, staff can still help them at first. Over time, more customers will use online ordering because it saves them time and reduces waiting.

Ecommerce built for Construction Supplies & Builder Merchants

Guaranteed growth or your money back

Zero commission fees

Real people, real support

The challenges facing construction supply & builder merchant businesses

One platform for trade and retail

Online store & trade counter

Trade B2B portal

Trade counter EPoS & delivery

Powerful apps for your team and customers

Marshall Construction

Sales Rep App

Key features for construction supplies & builder merchants

Trade credit accounts

Contract & volume pricing

Multi-yard inventory

Site delivery management

Click & collect

Sales Rep App

Trade counter EPoS

Quotes & estimates

Freedom to use any payment provider

How it works

We learn your business

We configure your platform

Launch & scale

How We Stack Up

Commission Fee

All Core Features

Native Mobile Apps

Account Manager

Wholesale Portal

Multi-channel Sync

ERP/CRM Integration

Custom Pricing

Payment Gateway

Give Your Builder Merchants Customers
Their Own Buying Hub

Book a call with an expert

A branded app for your construction trade customers

Frequently asked questions

Ecommerce built for Construction Supplies & Builder Merchants

Guaranteed growth or your money back

Zero commission fees

Real people, real support

The challenges facing construction supply & builder merchant businesses

One platform for trade and retail

Online store & trade counter

Trade B2B portal

Trade counter EPoS & delivery

Powerful apps for your team and customers

Marshall Construction

Sales Rep App

Key features for construction supplies & builder merchants

Trade credit accounts

Contract & volume pricing

Multi-yard inventory

Site delivery management

Click & collect

Sales Rep App

Trade counter EPoS

Quotes & estimates

Freedom to use any payment provider

How it works

We learn your business

We configure your platform

Launch & scale

How We Stack Up

Commission Fee

All Core Features

Native Mobile Apps

Account Manager

Wholesale Portal

Multi-channel Sync

ERP/CRM Integration

Custom Pricing

Payment Gateway

Give Your Builder Merchants CustomersTheir Own Buying Hub

Book a call with an expert

A branded app for your construction trade customers

Frequently asked questions

Give Your Builder Merchants Customers
Their Own Buying Hub