Question 1

What is JustSell?

Accepted Answer

JustSell is a unified ecommerce platform that serves retailers, wholesalers, rental/hire businesses, and appointment-based service providers with zero commission fees. We provide specialized solutions for different business models, all integrated into one powerful platform.

Question 2

How much does JustSell cost?

Accepted Answer

JustSell operates on a subscription model with transparent pricing and zero commission fees. Pricing varies depending on your business needs and chosen solution. Contact our sales team for a customized quote based on your requirements.

Question 3

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can explore the platform and see how it works for your business before making any commitment.

Question 4

Can I switch between different JustSell solutions?

Accepted Answer

Absolutely! Our platform is designed to be flexible. You can upgrade, downgrade, or switch between solutions as your business evolves. All your data remains intact during the transition.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, as well as bank transfers for annual subscriptions. All payments are processed securely through our encrypted payment gateway.

Question 6

Can I connect my existing online store to JustSell?

Accepted Answer

Yes! JustSell integrates seamlessly with existing stores and marketplaces including eBay, Amazon, and Etsy. You can manage all your sales channels from one central dashboard.

Question 7

Does JustSell support multiple payment gateways?

Accepted Answer

Yes, we support all major payment gateways including Stripe, PayPal, Square, and more. You can offer your customers multiple payment options at checkout.

Question 8

Can I use my own domain name?

Accepted Answer

Absolutely! You can connect your custom domain to your JustSell store. We provide detailed instructions for domain setup and SSL certificates are included for free.

Question 9

How does inventory management work?

Accepted Answer

Our inventory management system automatically syncs stock levels across all your sales channels in real-time. You'll receive low-stock alerts and can set up automatic reordering with suppliers.

Question 10

Can I sell both online and in physical stores?

Accepted Answer

Yes! JustSell Retail integrates with our EPoS system, allowing you to manage both online and physical store sales from one platform with unified inventory and customer data.

Question 11

How does personalized pricing work?

Accepted Answer

You can set custom pricing for individual customers or customer groups. Create tiered pricing based on order volume, customer type, or any other criteria. Prices are automatically applied when customers log in.

Question 12

Can I offer credit accounts to my B2B customers?

Accepted Answer

Yes! JustSell Wholesale includes full credit account management. Set credit limits, payment terms, and track outstanding invoices. Automated reminders can be sent for overdue payments.

Question 13

Does it support bulk ordering?

Accepted Answer

Absolutely! Customers can upload CSV files for bulk orders, use quick order forms, or set up recurring orders. Minimum order quantities and volume discounts can be configured per product or customer.

Question 14

How are invoices generated?

Accepted Answer

Invoices are automatically generated for each order and can be customized with your branding. You can send them via email, download as PDF, or integrate with accounting software like Xero or QuickBooks.

Question 15

Can I restrict access to certain products for specific customers?

Accepted Answer

Yes! You have complete control over product visibility. Create customer groups and control which products each group can see and purchase. Perfect for managing different distributor levels or regional restrictions.

Question 16

What is the JustSell Sales Rep App?

Accepted Answer

It's a mobile app for field sales teams to plan routes, see live customer pricing and stock, take orders on the road, raise invoices on the spot and capture visit notes — all from a phone or tablet. Reps can work even in low-signal areas and sync back automatically when they're back online.

Question 17

Does the app work offline?

Accepted Answer

Yes. Reps can place orders, log visits, capture signatures and update customer details with no internet connection. As soon as the device reconnects, everything syncs to head office automatically — perfect for vans, trade counters and rural rounds.

Question 18

Can reps see customer-specific pricing and credit?

Accepted Answer

Yes. Each rep sees live customer-specific prices, contract pricing, available credit, outstanding balance and order history per account — so they can quote and order on the spot without phoning the office.

Question 19

Does it include route planning?

Accepted Answer

Yes. The app shows customer pins on a map, builds an optimised daily route, and tracks visit duration and outcomes. Managers can review coverage, missed accounts and per-rep activity from a dashboard.

Question 20

Can I track each rep's performance?

Accepted Answer

Yes. The back office shows visits per day, orders taken, average order value, conversion rate and new accounts opened per rep. Targets can be set per rep or per region and tracked in real time.

Question 21

Does it integrate with our ERP or accounting system?

Accepted Answer

Yes. Orders, customers, pricing and stock sync with your existing ERP, EPoS or accounting system (Xero, QuickBooks, Sage, SAP, Dynamics, NetSuite and others) so reps and head office are always working from the same data.

Question 22

What is the JustSell B2B Customer Portal?

Accepted Answer

The B2B Customer Portal is a private, branded online platform where your approved trade customers log in to see their own agreed pricing, place orders, view invoices, track deliveries, request quotes, and manage their account, without phoning, emailing, or messaging your team. Every trade account becomes a self-serve buying hub.

Question 23

Can I show different prices to different trade customers?

Accepted Answer

Yes. Customer-specific pricing is built into the portal. Each account sees only their own agreed prices, contract pricing, and volume tier discounts as soon as they log in. Public visitors do not see trade prices at all, so margin is protected.

Question 24

Can customers place repeat orders quickly through the portal?

Accepted Answer

Yes. Repeat ordering is a flagship feature. Customers can reorder a previous order in one click, save a weekly basket, buy from frequently bought items, upload SKU lists via CSV, or quick-add by SKU or part number. Most repeat orders take under 30 seconds.

Question 25

Does the portal show available credit and account balance?

Accepted Answer

Yes. Customers see a live view of their account before placing their next order: available credit, outstanding balance, payment terms, due invoices, overdue alerts, monthly statements, and payment history. This cuts down inbound emails to your accounts team and helps customers buy without surprises.

Question 26

Can customers track deliveries inside the portal?

Accepted Answer

Yes. Customers can see live order status from received, picking, dispatched, out for delivery to delivered, with delivery windows and proof of delivery. They can also download delivery notes, ask questions on a specific order, or reorder directly from a previous delivery, without calling your office for a status update.

Question 27

Does the portal support quotes and approvals?

Accepted Answer

Yes. The portal includes a full quote-to-order flow. Customers request a quote on selected products, sales team prices it, customer approves the quote in one click, and approved quotes convert to orders automatically. Quote expiry, line-item questions, and multi-buyer approval flows are all supported.

Question 28

Is there a branded mobile app for B2B customers?

Accepted Answer

Yes. The portal is fully mobile-ready in the browser, and a branded customer ordering app is available on the Apple App Store and Google Play under your own brand. Trade customers can log in, see their agreed prices, browse, place orders, track deliveries and download invoices from a phone, useful for buyers in warehouses, on trade counters, in vans or on job sites.

Question 29

Does the portal integrate with my ERP, EPOS or accounting system?

Accepted Answer

Yes. The portal connects to your existing back-office systems through native integrations and APIs. Supported ERPs include SAP and SAP Business One, Microsoft Dynamics 365, Oracle NetSuite, Sage (200, 50 and Intacct), Unleashed, Epicor (Kinetic and Prophet 21), Infor, Acumatica, Odoo and more. Accounting and ecommerce integrations include Xero, QuickBooks, Amazon, eBay, Shopify, WooCommerce and BigCommerce.

Question 30

What is the Customer Ordering App?

Accepted Answer

It's your own branded iOS and Android app, listed on the Apple App Store and Google Play under your brand. Your customers download it, log in with their account, see their agreed pricing, place orders, track deliveries and get push notifications about offers and restocks.

Question 31

Is the app published under our brand?

Accepted Answer

Yes. The app is fully white-labelled — your logo, your colours, your name on the App Store and Play Store. Customers download "your app", not a generic JustSell app.

Question 32

Does it support customer-specific pricing and login?

Accepted Answer

Yes. Once a customer logs in, they see only their own agreed prices, contract pricing and volume discounts. Public visitors do not see trade prices. Different customer groups can see different catalogues.

Question 33

Can customers reorder previous orders in one tap?

Accepted Answer

Yes. One-tap reorder, favourites, frequently bought items and saved baskets are all built in. Most repeat orders take under 30 seconds from opening the app to checkout.

Question 34

Does it send push notifications?

Accepted Answer

Yes. You can send targeted push notifications for new arrivals, price drops, restocks, order status updates and personal offers — segmented by customer, group or buying behaviour.

Question 35

Does it work offline for field reps and buyers?

Accepted Answer

Yes. The app caches catalogues, customer pricing and order forms, so users can browse and prepare orders even without signal. Orders sync automatically when the device is back online.

Question 36

How does the availability calendar work?

Accepted Answer

Our real-time availability calendar shows which items are available for specific dates. Customers can see availability as they browse, and the system prevents double-bookings automatically.

Question 37

Can I set different rental rates for different periods?

Accepted Answer

Yes! You can set hourly, daily, weekly, and monthly rates. The system automatically calculates the best rate for the customer based on the rental duration they select.

Question 38

How do you handle deposits and damage waivers?

Accepted Answer

You can require deposits for rentals, which can be held on credit cards or collected upfront. Damage waiver options can be offered at checkout. All security deposits are tracked and can be refunded automatically.

Question 39

Can I track maintenance schedules?

Accepted Answer

Absolutely! Track maintenance history, set up recurring maintenance schedules, and receive alerts when equipment needs servicing. This helps maximize uptime and extend equipment life.

Question 40

What happens if a customer wants to extend their rental?

Accepted Answer

Customers can request extensions through their portal if the item is available. You'll receive a notification and can approve the extension, which automatically adjusts billing and updates the calendar.

Question 41

Can I manage multiple staff members and locations?

Accepted Answer

Yes! Our system supports unlimited staff members and locations. Each staff member can have their own schedule, services, and pricing. Customers can choose their preferred staff member when booking.

Question 42

How do automated reminders work?

Accepted Answer

The system automatically sends email and SMS reminders before appointments. You can customize reminder timing (e.g., 24 hours before, 2 hours before) and message content.

Question 43

Can customers reschedule or cancel appointments?

Accepted Answer

Yes! Customers can manage their bookings through their portal. You can set cancellation policies and time limits for changes. Canceled slots are automatically made available for other customers.

Question 44

Does it integrate with my website?

Accepted Answer

Absolutely! We provide embeddable booking widgets that seamlessly integrate with any website. You can also use our standalone booking page or mobile apps.

Question 45

Can I accept deposits or require full payment upfront?

Accepted Answer

Yes! You can configure payment requirements per service. Options include full payment upfront, deposits, or payment on arrival. All payment methods are secure and PCI compliant.

Question 46

What hardware do I need for JustSell EPoS?

Accepted Answer

JustSell EPoS works with a wide range of hardware including receipt printers, barcode scanners, cash drawers, and card readers. We can recommend compatible hardware or work with your existing equipment.

Question 47

Does the EPoS work offline?

Accepted Answer

Yes! Our EPoS system has offline mode, so you can continue processing sales even without internet. Data automatically syncs when connection is restored.

Question 48

Can I manage multiple store locations?

Accepted Answer

Absolutely! View real-time data from all locations, transfer inventory between stores, and set location-specific settings all from one central dashboard.

Question 49

How does inventory sync with my online store?

Accepted Answer

Inventory is synced in real-time across all channels. When a sale is made in-store, online stock levels update instantly. This prevents overselling and keeps everything accurate.

Question 50

Can I create custom receipts?

Accepted Answer

Yes! Customize receipts with your logo, promotional messages, return policies, and more. You can also email digital receipts to customers automatically.

Question 51

Can I manage dine-in, takeaway, and delivery orders?

Accepted Answer

Yes! JustSell Food Ordering handles all order types from one system. Each has specific workflows and can be tracked separately or together on the kitchen display.

Question 52

How does the kitchen display system work?

Accepted Answer

Orders appear on kitchen display screens in real-time, color-coded by urgency. Kitchen staff can mark items as prepared, and front-of-house is notified automatically when orders are ready.

Question 53

Can I set up table management?

Accepted Answer

Absolutely! View your floor plan digitally, assign tables, track table status, and split bills easily. Perfect for restaurants, cafes, and bars.

Question 54

Does it support menu customization by customers?

Accepted Answer

Yes! Customers can select modifiers, add special instructions, and customize dishes. You control which items can be modified and what options are available.

Question 55

Can I integrate with third-party delivery services?

Accepted Answer

Yes! We integrate with major delivery platforms like Uber Eats, DoorDash, and Deliveroo. Manage all orders from one system regardless of source.

Question 56

What is the JustSell Shopify App?

Accepted Answer

It's a branded mobile app that connects directly to your existing Shopify store. Your customers download your own iOS/Android app and shop your Shopify catalogue with a native mobile experience — without you having to rebuild the store.

Question 57

Will it sync with my existing Shopify store?

Accepted Answer

Yes. Products, prices, inventory, collections, customers and orders sync live with Shopify. Everything you already manage in Shopify (catalogue, variants, discounts, taxes, shipping) flows straight into the app.

Question 58

Is the app published under our own brand?

Accepted Answer

Yes. The app is white-labelled with your logo, colours and brand name on both the Apple App Store and Google Play. We handle the build and submission process for both stores.

Question 59

Does it support push notifications?

Accepted Answer

Yes. Send unlimited push notifications for new drops, restocks, abandoned carts, order updates and personal offers. Segment by purchase history, location or app behaviour for higher conversion.

Question 60

Will customers' login and accounts carry over from my Shopify store?

Accepted Answer

Yes. Customers use the same account they have on your Shopify store. Order history, addresses, wishlists and loyalty all sync — so they pick up exactly where they left off in the browser.

Question 61

Do I need to manage two stores?

Accepted Answer

No. You keep running Shopify as your single source of truth. The app is just a faster, richer mobile front-end — there's no second catalogue or second checkout to maintain.

Question 62

Can a combined B2B and B2C business work on the JustSell platform?

Accepted Answer

Absolutely. JustSell handles both B2B and B2C seamlessly on one platform. You can have different pricing, ordering workflows, and customer experiences for trade customers versus retail consumers, all managed from a single system.

Question 63

How does B2B trade differ from B2C, and how does JustSell handle both?

Accepted Answer

B2B (Business-to-Business) trade involves selling to other businesses, often in bulk with negotiated pricing, credit terms, sales rep tools and bulk ordering. B2C (Business-to-Consumer) focuses on individual consumers. JustSell handles both natively, so the same product can sell on a public retail storefront and a private trade portal at different prices.

Question 64

What payment options does the combo platform support for retail and trade?

Accepted Answer

JustSell combo supports the full B2C consumer toolkit (cards, digital wallets, Apple Pay, Google Pay, buy-now-pay-later, open banking) alongside the B2B trade toolkit (direct debit, net-30 invoicing, account credit limits, PO numbers). You pick the payment provider that works best for each side, with no platform lock-in and no per-transaction commission either way.

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